Effective Date: 1st September 2025

 

At Gateway Maroc, we are committed to making our website, services, and travel experiences accessible to as many people as possible. We believe that everyone should have the opportunity to discover Morocco with confidence, comfort, and dignity.

 

 

 

1. Scope

 

 

This policy applies to:

 

• The Gateway Maroc website and online services.

• All customer communications (emails, booking information, itineraries).

• Our travel experiences, including tours, accommodations, and activities arranged on behalf of our clients.

 

 

 

 

2. Website Accessibility

 

 

• We aim to meet WCAG 2.1 AA standards to ensure our website is usable by people with diverse abilities.

• We design content with screen reader compatibility, alternative text for images, and clear navigation.

• We test our website regularly and make improvements as technology evolves.

 

 

 

 

3. Communication Accessibility

 

 

• Information about our tours can be provided in alternative formats (digital PDF, large print, plain text) upon request.

• Customers can contact us at info@gatewaymaroc.com for accessibility-related enquiries.

• We ensure that all booking confirmations and itineraries are written in clear and simple language.

 

 

 

 

4. Travel Services Accessibility

 

 

We recognize that accessibility needs vary. While some locations in Morocco may have physical limitations due to terrain, historical sites, or local infrastructure, we are committed to:

 

• Providing accurate information about accessibility at accommodations, attractions, and transportation.

• Working with suppliers who share our commitment to inclusivity.

• Assisting with special requests, such as arranging step-free access where available, confirming hotel accessibility, or tailoring itineraries.

• Advising travelers in advance about potential challenges, so they can make informed decisions.

 

 

 

 

5. Staff & Partner Awareness

 

 

• Gateway Maroc staff are trained to respond respectfully and helpfully to accessibility enquiries.

• We encourage all local partners (hotels, drivers, guides) to adopt inclusive practices.

• Feedback from travelers with accessibility needs is used to improve future services.

 

 

 

 

6. Continuous Improvement

 

 

We view accessibility as an ongoing commitment. We will:

 

• Review this policy annually.

• Act on feedback from customers.

• Explore new ways to make our services more inclusive.

 

 

 

 

7. Feedback & Contact

 

 

If you encounter any accessibility barriers on our website or during your travels, please let us know so we can improve:

 

📧 info@gatewaymaroc.com