Effective Date: 1st September 2025

 

At Gateway Maroc, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make an enquiry, or book travel services with us.

 

By using our website or services, you agree to the terms of this Privacy Policy.

 

 

 

1. Information We Collect

 

 

We may collect the following types of personal information:

 

• Personal details – Name, email address, phone number, postal address, date of birth.

• Booking details – Passport information, travel preferences, dietary or accessibility requirements.

• Payment information – Billing details (processed securely via third-party providers).

• Website usage data – IP address, browser type, cookies, and analytics data.

 

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

• Process bookings and travel arrangements.

• Communicate with you about enquiries, confirmations, or changes.

• Provide tailored recommendations and customer support.

• Improve our website, services, and customer experience.

• Comply with legal obligations (e.g. visa or immigration requirements).

 

 

We do not sell or rent your personal data to third parties.

 

 

 

3. Sharing Your Information

 

 

We may share your information with:

 

• Trusted travel partners (hotels, transport providers, guides) to fulfil your booking.

• Payment processors for secure transactions.

• Legal authorities, if required by law or to protect our rights.

 

 

All partners are required to respect your privacy and only use your data to deliver the agreed services.

 

 

 

4. Data Retention

 

 

We retain your personal information only as long as necessary to:

 

• Deliver the services you requested.

• Comply with legal and accounting obligations.

• Resolve disputes or enforce agreements.

 

 

 

 

5. Your Rights

 

 

Under data protection laws (including GDPR if you are in the EU/UK), you have the right to:

 

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data where applicable.

• Object to or restrict certain types of processing.

• Withdraw consent at any time (where consent is the basis for processing).

 

 

To exercise these rights, please contact us at [privacy@gatewaymaroc.com].

 

 

 

6. Cookies and Tracking

 

 

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

 

 

 

7. Data Security

 

 

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. Payment details are processed securely and are not stored on our servers.

 

 

 

8. International Transfers

 

 

As a Moroccan-based company, your information may be transferred outside your country of residence. We ensure that appropriate safeguards are in place to protect your data.

 

 

 

9. Updates to This Policy

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

 

10. Contact Us

 

 

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

 

📧 Email: info@gatewaymaroc.com

📞 Phone: +212 XXX XXX XXX

📍 Address: Gateway Maroc Office, Marrakech, Morocco